ourcache – From Tote Bags To Mugs, And Beyond

welcome to ourcache!
welcome to ourcache!
Close this search box.



Privacy Policy for ourcache, a preloved items selling website based in Malaysia

At ourcache, we understand the importance of protecting your personal information. This privacy policy outlines how we collect, use, and disclose your personal data when you use our website to buy or sell preloved items.

1. Collection of Personal Data

We collect personal data from you when you create an account, make a purchase, or contact us through our website or email. The types of personal data we collect may include:

– Name
– Email address
– Phone number
– Mailing address
– Payment information (e.g., credit card number, bank account details)
– IP address and browser information
– Purchase history and preferences
– Communication preferences (e.g., email newsletters)

2. Use of Personal Data

We use your personal data for the following purposes:

– To process your orders and payments, and to provide you with order updates and shipping information.
– To communicate with you regarding your account, orders, and any customer service inquiries.
– To send you marketing communications (e.g., promotional emails) if you have opted in to receive them. You can opt out at any time by clicking the “unsubscribe” link in our emails.
– To improve our website and services by analyzing user behavior and preferences (e.g., through Google Analytics). We may also use your data to personalize your experience on our website (e.g., by recommending products based on your browsing history).
– To prevent fraud and ensure the security of our website and services. This may include sharing your data with third-party fraud prevention services.
– To comply with legal obligations (e.g., providing data to law enforcement agencies in response to a valid request).

3. Disclosure of Personal Data

We may disclose your personal data to the following parties:

– Service providers who assist us with processing orders, managing payments, or providing other necessary services (e.g., shipping carriers). We require these service providers to maintain the confidentiality of your data and use it only for the intended purpose.
– Law enforcement agencies or other government authorities as required by law or to protect our rights or the safety of our users. We will only disclose the minimum amount of data necessary for these purposes.
– Other users on our website if you choose to sell items through our platform (e.g., we will share your name and contact information with potential buyers). You can choose to remain anonymous by using a pseudonym when selling items.
– Third parties in connection with a merger, acquisition, or sale of all or part of our business (in which case we will notify you via email and/or a prominent notice on our website). We will require any such third party to provide confidentiality commitments in writing before sharing your data with them.

4. Protection of Personal Data

We implement reasonable technical, administrative, and physical measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no security system is perfect, and we cannot guarantee the absolute security of your data. You can help protect your data by choosing strong passwords, avoiding public computers or unsecured networks when accessing your account, and keeping your software up to date with the latest security patches. If you suspect any unauthorized access to your account or suspicious activity on our website, please contact us immediately at [email protected]

5. Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulatory obligations. We may also retain certain data for a reasonable period of time after you delete your account or stop using our services to resolve any issues related to your account or transactions made through our platform (e.g., outstanding orders or refunds).

6. Accessing and Correcting Your Personal Data

You have the right to access and correct certain aspects of your personal data that we hold about you by logging into your account on our website or contacting us at [insert email address]. We may require additional information from you to verify your identity before making any changes to your data.

7. Changes to this Policy

We reserve the right to modify this policy at any time without prior notice. Any changes will be posted on this page and will apply immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data. If you have any questions or concerns about this policy or our handling of your personal data, please contact us at [email protected].